Home / FAQ

Frequently Asked Questions

1. What is TilesHub?

TilesHub is a B2B2C platform connecting manufacturers, suppliers, and buyers of ceramic tiles, sanitaryware, floorings, and related building materials.

2. How do I register as a seller?

Click on the "Register" button, select "Seller/Manufacturer" account type, and complete the registration form with your business details. Our team will verify your account within 24-48 hours.

3. Is there a fee to use the platform?

Basic listing is free for sellers. We offer premium membership plans with additional features like priority listing, verified badges, and enhanced visibility.

4. How do I place a bulk order?

Browse products, contact sellers directly through the platform, negotiate prices and terms, and complete the transaction as per your agreement.

5. Are the sellers verified?

Yes, we verify all sellers before approval. Look for the "Verified" badge on seller profiles to identify verified manufacturers and suppliers.

6. What payment methods are accepted?

We support credit/debit cards, PayPal, UPI, and net banking. Payment terms for B2B transactions can be negotiated directly with sellers.

7. How can I track my order?

Once your order is confirmed, you\'ll receive tracking information from the seller. You can monitor your order status through your account dashboard.

8. What if I receive damaged products?

Contact the seller immediately and report the issue through our platform. We recommend inspecting products upon delivery and documenting any damage.

9. Can I export products internationally?

Yes, many of our sellers offer international shipping. Contact sellers directly to discuss export requirements and shipping arrangements.

10. How do I contact customer support?

You can reach our support team through the contact form on the platform or by emailing support@tilesmarketplace.com.

Chat with us on WhatsApp!