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Refund Policy

Return Policy

Due to the nature of tiles and building materials, returns are subject to inspection and approval. Products must be in original condition and packaging.

Refund Process

  • Refund requests must be made within 7 days of delivery
  • Products must be unused and in original packaging
  • Refunds will be processed within 14 business days after approval
  • Shipping costs are non-refundable

Non-Returnable Items

  • Custom-made or cut-to-size products
  • Items marked as final sale
  • Products damaged due to improper installation

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